Fiserv Signature – Bank of Queensland
- Reports |
- Core Banking Systems Case Studies
- 21 February 2011
The scene was set back in 2001 when David Liddy joined Bank of Queensland (BoQ) as managing director from a senior position at Westpac. Upon joining BoQ, Liddy set about reinventing the bank with customer service and personalised banking as the cornerstones. Key to this rejuvenation was the revamping of the bank's existing unwieldy infrastructure into an agile and cost-effective asset to support the business strategy which included plans to dramatically expand branch numbers at a time when other banks were focused on branch closures.