Online Research - Banking Systems Market Survey Results 2012/13

Running on empty? The state of the banking technology market revealed...

These remain tough times, with independent research into how and why banks are planning their future technology and system requirements in short supply. So, for the second year running, IBS Intelligence embarked on an extensive market survey and benchmarking exercise in Aug/Sept 2012, with 101 banks of all sizes (Tier 1-6) responding across 56 countries, comprising a diverse spread of geographical locations in all continents. The results offer a unique picture of the industry as a whole and act as a valuable resource for all industry players needing to ascertain the state of the banking systems market.

• Example findings
• Full data sets included
• Example summary results tables and pie charts
• Questions asked
• Table of contents
• How to order
• Related research
• Extract data set.

As before, IBS received an excellent response to our Banking Systems Market Survey 2012/13. 86 of this year's respondents were entirely new entrants, with the remaining 15 re-polled from our previous 2011 survey, to provide a useful comparison over time. Nearly all respondents replied to all of our questions, and the broad base allows us to look at trends as well as at the individual banks on a case-by-case basis. As with all other IBS surveys, the respondents participated on the basis of anonymity, so while we know their identity, we guaranteed not to share their names. Thank you to all the banks that responded.

On the one hand, many banks have cut back on IT investment and replacement plans for core and non-core systems. On the other, there are competitive reasons not to stand still, with often heightened competition, from other banks as well as from non-banks, as well as the relentless march of technology and customer expectations.

 

Below are just several example findings from the report, with a wealth of additional trends, drivers and results included:

• 34% of respondents intend to replace their platforms, of these, 74% intend to move to packages
• The pressure on bank IT budgets over the last five and two years is notable
• There is considerable activity within 'satellite' systems, such as payments and channels
• Banks are placing high importance on data warehouse and business intelligence technology 
• Social media is not making a great impression in many banks as yet (other than South-East Asia).

Report includes the full data sets as HTML tables, plus colour charts and in-depth analysis

This new report includes the complete (anonymous) data sets in practical HTML table format for each section and question answered (see below or click here for an example data set HTML table showing the respondents by country and tier). Every bank is identified by a unique number so readers can track the responses for specific banks across each chapter with ease. We also include summary results tables with overall percentages and charts for clear and easy referencing, all of which can be printed an unlimited number of times (see below for summary table and pie chart examples showing respondents by region and by tier).

'I find the content of the Banking Systems Market Survey Results 2012/13 very attractive. The summary tables and data sets are really nice features. I believe these provide a reader with the ability to gauge the confidence level of the output...of course, these also allow the user to carry on with their own data analysis and come up with specific results that may be interesting on a particular subject.' – Artis Bevalds, UniCredit Bank

Example summary results tables and pie charts

Respondents by region

Response Total Western Europe 29 Central & South East Asia 24 Central & Eastern Europe 15 Africa 14 Middle East 8 Central & South America 4 North America 3 Australasia 2 Asia Pacific 2 Print the respondents by region pie chart >> (opens as a jpeg file in a new browser, then print from browser)

Respondents by region

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Respondents by tier (where known)

Response Total Total % N/A 12 14% Tier 1 4 4% Tier 2 6 8% Tier 3 13 14% Tier 4 21 22% Tier 5 25 31% Tier 6 6 7% Print the respondents by tier pie chart >> (opens as a jpeg file in a new browser, then print from browser)

Respondents by tier

Questions asked

What is your main core banking system? In-house, package, outsource, other.

• What is the system’s main functional scope?
• When was the system developed?
• What technology is the system based on?
• What are the system's key strengths?
• What are the system's key challenges?
• How satisfied are you with the level of support and customer service?
• How has your IT budget changed over the past 5 years?
• How has your IT budget changed over the past 2 years?

Do you have any plans to replace your core system?

• Will this replacement programme be? In-house, package, outsource, undecided?
• When do you propose to start the development or the selection process?
• What are the expected timescales for completing replacement?
• Please rate how important the following factors are behind your decision to replace your core system? (Operational efficiency - Outdated/unmaintainable technology - Withdrawal of support by systems vendor - Expansion/scalability - Head office systems strategy - Time to market for new products and services - Improved delivery channel support - Risk management - IT cost reduction - Regulation/compliance - System consolidation - Centralisation)
• If you have no plans to replace your current system, what is the main reason for this?
• What would cause a change in the bank's attitude to replacing your core systems?

We would like to know more about the other systems you have, any plans to change and what is behind those decisions:

• Financial Accounting - Retail Payments - Retail Lending - Retail internet banking - AML - Card Management - Corporate internet banking - Trade Finance - Risk Management - Cash Management - Wholesale Payments - Mobile Banking - Trading Platforms - Mobile Payments - Private Banking/Wealth

How important are these banking channels and operating platforms to the strategy of the bank?

• Internet - Branch networks - Mobile banking - Call centres - 3rd Party/agencies - Social media

If you are using social media, how important are the following channels?

• Facebook - Twitter - LinkedIn- YouTube - Google+

How important are the following technologies to your bank?

• Data warehouse - Business Intelligence - Service Oriented Architecture/Web services - Business Process Management software - IT Outsourcing - Enterprise Services Bus - Business Process Outsourcing - Cloud Computing

What have been the main challenges of previous implementations?

• Customisation - Integration - In-house expertise - Support from the system supplier - Staff training - Data migration - Organisational issues - Unrealistic timescales - Unrealistic expectations - Availability of third-party resources - Unrealistic budget - Cultural issues - Inappropriate system selected.

Table of contents

Based on the questions posed above, the results are published in the following sections:

• About the Banking Systems Market Survey 2012/13
• Management summary
• The respondents
• In-house system users
• Package system users
• Outsource system users
• Other system users
• IT budgets
• Replacement plans
• Other system replacement plans
• Relevant other technology
• Previous implementations

Features and How to Order

• Includes data sets (anonymous), summary tables and charts
• Unlimited print and reference – ideal for offline use 
• Easy to use – move between supplier profiles with one click
• Keyword search – across the entire report and within a chapter
• Instant access – no delivery charges, delays or software downloads
• Multiple-user access packages available – contact us for more information.

HOW TO ORDER:
Online: Add the Market Survey Report to your shopping cart (click here)   Tel: +44 (0) 1303 262 636   
Email: publications@ibsintelligence.com   Fax: Download PDF order form and fax back
Multiple user access available, contact us with your requirements.

Related research from IBS Intelligence

This survey is complemented by a number of other IBS research reports and publications. The cost of core systems was the focus for a survey during 2012 (The IBS Core Banking Systems Cost Benchmark), in response to ever more questions directed to IBS about this. We had already sought to come up with average spend estimates and overall market valuations but this survey has added another level of granularity.

The IBS Sales League Table, the sector's definitive view of what banks bought what core systems, is scrutinised each year in our IBS Market Dynamics Report, which drills down into the figures and breaks them down by a range of criteria, puts commentary around this, and defines trends over the previous few years.

Our flagship IBS Journal, now in its 21st year, is the sector's source of independently researched, in-depth analysis, written entirely by our in-house team of journalists (no contributed articles, no 'advertorial', no reprinted press releases) while our suite of reports display the same attributes to look in-depth at the packages on the market, whether for universal, retail, corporate, treasury and capital markets, trade finance, Islamic, lending, payments/messaging and risk management.

EXTRACT HTML data set table

This extract of a published data set details the country (for some entries we identify the bank by region to maintain anonymity as it could be deduced from the country and system who the bank is), region and tier of the 101 banks featuring in our Banking Systems Market Survey 2012/13. Respondents 1-86 are new entrants, with 86-101 (colour coded in red) being re-polled entrants from the 2011 survey. Each section of the published report provides HTML data set tables, like the extract below, for each question where possible, so the reader can conduct internal manipulation and review directly.

*N/A for the bank tier denotes that IBS could not find a valid published asset base.

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