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09 October 2012
02 October 2012
02 October 2012
A core banking system replacement project is similar to an orchestra, in that all workstreams must work together and deliver to specification for the project to be successful. If training is ineffective, staff can experience problems post go-live, even when the new banking system is implemented well. This can often result in poor customer service, reconciliation issues, growing suspense account balances, and adverse publicity. Training needs to be focused not only on the new system but also on the new processes, otherwise it misses half the picture and can cause long-term problems. There are then questions about when to train which staff and the interaction between the training workstream and the rest of the project.
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This section explores: Training / When Should Training Begin? / Delivery and Logistics of Training / Training in Practice: Step by Step Example / Training Needs for Different Staff / Training As Part of the Wider Picture / Conclusion.
02 October 2012
Testing is another area that can be underestimated and that, fundamentally, banks often get wrong. It has many dimensions to it, spanning both processes and technology. And as with quite a number of other project workstreams, testing is hindered by the fact that much of the final system only falls into place late on. There is limited benefit to testing components ahead of the actual environment coming together. When things go wrong with testing, they often do so in a highly public way. The problems at RBS and Ulster Bank in June 2012 illustrate the scale of problems that banks can face when an upgrade to a banking system goes awry and a critical element of the system fails in production.
This section explores: Overview / Developing the Test Strategy / User Test Planning / User Test Preparation / User Test Execution / Data Migration Tests / IT Infrastructure Team Tests / Soft Go-Live Test (Readiness to Go-Live) / Cut-Over and Post-Production Issues / Conclusion.
01 October 2012
Swift has been working for some time to create a new payment instrument that promises to finally drive out much of the paper and inefficiencies around trade. With ratification by the ICC on the way, can the Bank Payment Obligation (BPO) live up to the promise? IBS talks to Swift and to three of the banks that are involved.
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