Internet / Online / Mobile Banking / Channels / ATM Branch

See below for a list of independently written IBS Journal news and feature articles and IBS Intelligence Research vendor profiles, case studies and market analysis related to Internet, Online, Mobile, ATM and Channels Banking Technology in order of publication date.

We cover online and mobile banking regularly in our flagship IBS Journal. Click here for more information and to subscribe online >>

Internet banking

Internet banking refers to a bank making its services available to clients using the internet as its delivery channel. Using internet banking, registered users are able to log on to the bank’s website and carry out banking transactions or inquiries on their accounts.

Internet banking services are normally free to use and enable customers to do their banking at a time that is convenient to them. It relieves the load on the bank’s call centres and the branch network. Some internet banks do not have any ‘real’ branches at all, but exist purely as internet accessed banks.

Depending on the bank, internet users can move money between accounts, pay bills, order statements or view statements on-line, view their investment portfolios and even buy/sell securities.

The provision of internet banking services is done either by the bank’s core banking system or, more usually, through specialist application packages that control all of the bank’s ‘multi-channel delivery’ (e.g. telephone banking, call-centre banking, internet banking, mobile telephone banking, etc.) which in turn connect to the relevant core banking system depending on the specific service the customer wishes to use. A bank’s information security department may prefer that the bank uses a separate application to act as an interface between its internal systems and the internet. This will provide an element of separation between external and internal systems and restrict internet users to the internet interface layer only and not allow direct entry into the bank’s internal processing systems.

Some banks are piloting schemes that add additional levels of security to their internet-based customers to verify their identity. Schemes such as one-off PIN pads and secure encryption are being evaluated.

Mobile payments

The term 'mobile payments' refers to a sub-division of mobile telephone banking that covers a range of payment transactions made via the mobile phone. The basic form would be P2P money transfer where money is transferred from one person's mobile wallet to another through SMS messaging. A stage on from this would be mobile remittances. Migrant workers could use this to transfer money directly into a recipient's mobile phone account back home. This is done either online or through a cash transaction at a bank, airtime reseller, or money transfer agent. The recipient will receive an SMS voucher that the money has arrived, and this can be claimed at their local airtime reseller.

You may also be interested in our Payments Systems & Suppliers Guide >>

Also in the mobile payments space is the use of the phone as a contactless card. Trials across the world have been looking into the adoption of NFC (near field communication) chips into mobile phones (e.g. O2 in London). These chips use a short-range high frequency signal to enable communication between the phone and a terminal. The phone has an inbuilt mobile wallet that can be topped up with funds. The handset can then be passed over terminals for small value payments. One of the core applications that this has been used for is transport tickets. Trials in the US, UK and Japan have all seen mobile phones used to pay for train travel.

The US is a particularly hot area for new technologies in the mobile payments arena. There is the obvious US-Mexico remittance channel to support which has driven many banks to offer mobile services. But there are also systems out there for other activities, such as mobile cheque imaging. A camera phone is used to take images of both sides of a cheque. These are then sent in to the bank which can clear or reject the cheque based on the images received.

Mobile telephone banking

Mobile telephone banking (often referred to simply as mobile banking) covers a broad area of the provision of banking services through the mobile phone. This can be for basic static applications such as using the handset as a mobile ATM to check a balance, or using the internet browser on the phone as a mobile access point for online banking. It can also cover some more interactive aspects such as mobile payments where the mobile phone can be used as a payments channel.

Branch network

A branch network is the traditional method of delivering retail banking services. In most developed countries branches are networked together and use the same computer system. This allows the bank to have up to date centralised information and permits the customer to conduct most business at any branch. This is called a centralised branch network.

You may also be interested in our Banking Systems Survey 2012/13: 101 banks across 56 countries share technology plans, priorities, IT budget trends, and other major insights >>

In some countries (parts of rural Asia and Africa, some Eastern European and Middle East countries, etc.) branches of the same bank are not networked and have their own set of accounts for their customers. In this form of banking (called a de-centralised system) customers are not able to use other branches and data must be collated by bank staff to achieve an overall or centralised picture of the bank.

In some very large countries (Russia, for example, where there are eleven time-zones) or high populations (China, for example) the branch network is divided into regions and each region processes its own data. The computerised banking systems used by each region may or may not be the same.

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Article: CommunityLend: A borrower and a lender be

30 May 2008

Founded on the noblest principles of democracy, community, individual choice and responsibility, social lending may have the potential to do what Amazon has done to book selling. Lawrence Freeborn talks to Colin Henderson, chief technology officer and...

Article: Threesome tie up for prepaid card/mobile phone offering

30 May 2008

Metavante Technologies, a prepaid card payments processor, has announced a mobile money scheme with Monitise. The resulting product will be marketed by Carphone Warehouse, the British high street mobile phone vendor.

Article: Blue Systems and WVB partnership expands mobile data offering

20 May 2008

The market data partnership of Blue Systems, a UK-based, FSA-regulated provider of global financial information software, and Chicago-based World'Vest Base (WVB), has added a number of functions to its mobile data offering.

Article: LiquidityHub becomes a victim of market forces

28 April 2008

LiquidityHub, established by 16 banks to aggregate liquidity and market data in support of trading in the fixed income markets, has closed down after just five months, citing the recent market conditions.

Article: Eurobase joins FIX rush with Siena adaptor

28 April 2008

Eurobase International has launched a FIX adaptor for Siena Gateway, its near-zero latency price delivery and deal execution platform.

Article: Kaupthing Bank: A long and winding road

28 April 2008

Four years into a major overhaul of its systems at home and abroad, how far has Icelandic bank, Kaupthing, progressed? While there have been a couple of wrong turns, and still plenty to do, much has been achieved.

Article: Alliance & Leicester introduces mobile banking service aimed at small business clients...

28 April 2008

Alliance & Leicester introduces mobile banking service aimed at small business clients. corporate banking, internet banking, mobile banking

Article: Banco del Bajio licenses Surecomp's Allnett...

28 April 2008

Banco del Bajio licenses Surecomp's Allnett. corporate banking, internet banking, trade finance

Article: Neptune gains another clutch of wins for its Orbit banking software...

28 April 2008

Neptune gains another clutch of wins for its Orbit banking software. core systems, Nigeria, internet banking, microfinance

Article: Indian banks join forces for IT

01 April 2008

Six Indian co-operatives have agreed to unite on one core system from Acute Softwares. Trouble in store? Or a perfect way for the smaller operation to benefit from a modern system? The banks and the vendor have their say.

Article: Trio focus on C2B, C2C space

01 April 2008

Tom Buschman, Eric Sepkes and Paul Burstein are joining forces to offer advice and technology in the financial supply chain arena. Big names and big plans: IBS gets the details.

Article: Trio of wins for COCO's Insight core solution...

01 April 2008

Trio of wins for COCO's Insight core solution. core systems, cost cutting, flexibility, internet banking, outsourcing

Article: Vodafone launches M-Paisa, the first mobile money transfer service in Afghanistan

29 February 2008

Vodafone has taken further steps into the financial services industry by launching M-Paisa, the first mobile money transfer service in Afghanistan. It has teamed up with local provider Roshan to provide financial services to the country's unbanked...

Article: Intercredit Bank selects ClairMail for mobile payments

01 February 2008

Florida-based Intercredit Bank has selected ClairMail for its new mobile payments platform. The bank is initially rolling out the ClairMail SMS messaging solution, and expects to go live in the next couple of months, linked to Fiserv's CBS.

Article: Editor's Note - Middle East February 2008

18 January 2008

Whilst our Middle East supplement last year focused very heavily on the core systems market, this year we are looking at a number of supporting technologies.

Article: KBC: On the starting grid

01 December 2007

Momentum is building behind Swift's Trade Services Utility (TSU), but what form will services take? The emphasis at KBC is on using it to help customers with their administrative and legal headaches.

Article: Bank of Florida cuts over to Jack Henry's Silverlake

01 December 2007

Bank of Florida, with $1.3 billion in assets, has cut over to Jack Henry & Associates' Silverlake retail banking system on an outsourced basis. Bank of Florida is a holding company for three separate banks with a total of 13 branches. It used three...

Article: Overview: Balance of funds

01 November 2007

Accelerating growth in both GDP and market capitalisation in most regions is creating a new breed of wealthy banking client. How is the vendor community meeting their needs? Tom Alford counts the changes.

Article: A good start for SlaterLabs' 'Etude Challenge'

01 November 2007

SlaterLabs' 'Etude Challenge', a shared development programme for banks to evaluate, purchase, implement, enhance and upgrade their software over the internet, has got off to a good start.

Article: BPC lands deal to implement SmartVista at DenizBank

01 November 2007

BPC Banking Technologies, Russia-based provider of card processing and e-payment solutions, has landed a deal to implement its card processing solution, SmartVista Suite, at DenizBank in Moscow, subsidiary of Turkey-based DenizBank.

Article: CTCB extends relationship with Financial Objects

01 November 2007

CTCB extends relationship with Financial Objects, covering IBIS S2, Corporate Banking, New York, Trade Finance, France, Asia, Europe, UK.

Article: Mortgage Technology: After the subprime fallout

01 November 2007

What role will technology have to play, post-subprime meltdown?